DETAILED INFORMATION
The production time for our products typically spans between 4 to 8 business days. However, the specific duration may vary due to various factors, including the intricacy of the chosen product, the quantity ordered, and the number of existing orders in the queue. Be assured that this timeframe is crucial to ensure the delivery of a product distinguished by the highest quality and craftsmanship.
It’s imperative to understand that the production time is separate from the shipping time. Choosing express delivery will hasten the shipping process but will not influence the production time, as each order is processed in the order it was received.
We embrace the principles of slow fashion, crafting each piece in-house, tailoring it to your preferences and creating items on a made-to-order basis. Our method focuses on cutting only what is essential, avoiding the generation of excess stock. This approach facilitates seamless customization solutions! To enjoy a personalized creation made exclusively for you, simply include your personal measurements in the ‘order note’ during the checkout process or share them with us at info@waisttraine.com. There are no additional charges for this tailored experience.
We have invested significant effort in carefully comparing the fit of our sizing charts with others and aligning them with the measurements and preferred sizes of numerous customers. Through this thorough process, we have found that relying on your measurements will lead you to the correct size approximately 95% of the time.
However, acknowledging that there is no genuine substitute for the firsthand experience of wearing a harness and gauging its comfort, I am delighted to offer choices for exchanges or resizing. My commitment is to collaborate with you after you receive your order, ensuring that you attain the optimal fit for your comfort and satisfaction.
For deliveries within the United States, our complimentary standard shipping usually takes 12-13 business days, while opting for express shipping reduces the delivery time to 6-7 business days.
In the instance of shipments to the European Union and the United Kingdom, standard shipping typically requires 6-8 business days, while express shipping accelerates the process with a delivery time of 3-6 business days.
We value your understanding and patience, especially during these challenging times. It’s important to note that these shipping times are subject to change based on the evolving situation, and we will keep you informed of any updates that may impact your order.
Upon the dispatch of your order, an email containing the relevant tracking information will be sent to you. Please note that it may take up to 48 hours for the initial scan to appear, so there is no need for concern if your package does not show immediate transit status.
Our complimentary standard shipping to the US involves a two-stage process. Initially, packages travel from the workshop to the US warehouse. Subsequently, they are transferred to USPS for final delivery, and this stage is assigned the second tracking number. Unfortunately, due to limitations on the Shopify platform, we are unable to attach both tracking numbers in the order confirmation. Rest assured, we always provide the second (final) tracking number.
In the first week, you may observe a status indicating “Shipping Label Created, USPS Awaiting Item.” Typically, this status implies that your package is on route to the US.
If your order necessitates expedited processing due to time sensitivity, don’t hesitate to get in touch with us via email at info@waisttraine.com to discuss the relevant terms and arrangements.
For inquiries or updates, kindly contact us via email at info@waisttraine.com. As a small business, we prioritize responding to all messages within 24 hours on business days and within 48 hours on weekends and holidays.
Given the unique nature of handmade and crafted goods, all sales are considered final. However, we are more than happy to facilitate replacements or exchanges for items that require resizing.
If you wish to cancel an order, kindly submit your cancellation request within 24 hours of the purchase date. Please note that orders already in the process of being made or those that have already been shipped cannot be canceled.
You have the option to make changes to your order within 24 hours of the purchase date. To request changes, please send an email specifying the order number.
